Yes, tenants can view receipts for an extended period of months. Each payment made generates a receipt that is accessible to the tenant.
To view these receipts, tenants can follow these steps:
1. Navigate to the payment page within the tenant portal.
2. Click on the ‘Payment History’ tab.
3. Select the desired month’s receipt to download or print.
The most obvious answer for this is that the rental payment is still in processing. It normally takes up to 5 business days for a payment to go through, and this can vary according to the tenant’s bank. Only after payment is fully processed can a receipt be fully generated.
Yes, tenants can easily print a receipt for any previous rent payment. To do so, follow these steps:
1. Navigate to the payment page.
2. Click on the ‘Payment History’ tab located in the middle of the page.
3. From the payment history, select the desired rental month’s receipt by clicking the ‘RECEIPT’ button at the end of each row.
Yes, tenants can make partial payments. Here’s how it works:
1. Tenants can adjust the amount they wish to pay by selecting either the ‘Pay Overdue Amount’ or ‘Pay Full Amount’ options.
2. This functionality is available exclusively through an EFT (Electronic Funds Transfer) profile.
No, tenants cannot add multiple credit cards at this time. Here are the details:
1. Current Limitation: The system currently allows only one credit card to be added per tenant.
2. Future Updates: We are actively working on this feature, and the option to add multiple credit cards will be available as soon as possible.
We appreciate your patience as we enhance our services!
Tenants are informed about service requests through a notification system integrated into the service request page.
Next to each request, there is a bell icon, indicating that an email notification is automatically sent to the tenant whenever there is an update regarding their request.
Additionally, tenants have the option to disable these email notifications if they prefer not to receive them. Beyond email alerts, tenants can also view comments left on their service requests, providing them with further insights and updates related to their inquiries.
Tenants can easily communicate with their landlord or property manager through the portal. Here’s how to do it:
1. Access the Mailbox Page: Begin by navigating to the ‘Mailbox’ section from the main navigation menu.
2. Compose a New Message: In the top left corner of the Mailbox page, click on the ‘Compose’ button. This will open a new message window where you can write your email to the landlord.
3. Send Your Message: After composing your message, simply send it off to ensure your communication reaches the landlord or property manager.
4. View Incoming Messages: All messages sent by the landlord will appear in your inbox, allowing you to stay updated on any correspondence.
This streamlined communication process ensures that tenants can easily reach out to their landlords while keeping track of all messages in one convenient location.
Tenants can easily access the details of their monthly rental bill through the portal. Here’s how to view this important information:
Navigate to the Payments & Invoices Page: Begin by logging into your tenant portal and locating the ‘Payments & Invoices’ section.
Find Your Monthly Bill: On this page, you will see your current billing information prominently displayed.
Expand Bill Details: Next to the ‘Pay Now’ option, you will find a preview button. By clicking this button, you can expand and view the detailed breakdown of your rental bill for that month.
This straightforward process allows tenants to stay informed about their billing details, ensuring transparency and clarity in their rental payments.
Yes, tenants can upload pictures when submitting a new maintenance request. However, please note that images cannot be added to ongoing requests.
1. To upload pictures, follow these steps:
2. Navigate to Submit New Request from the navigation panel.
Here, you can drag and drop up to 5 pictures or choose to upload them by browsing your files.
Tenants can easily view their previous maintenance requests by following these steps:
This allows tenants to track the status of their requests and access details about past maintenance issues efficiently.
Updating your profile details as a tenant is an important process that ensures your information is current and accurate. Here’s a step-by-step guide on how to change your profile details effectively.
Steps to Change Your Profile Details
1. Access My Profile: Begin by clicking on ‘My Profile’ located in the navigation panel. This will take you directly to your profile page.
2. Alternative Access: You can also access your profile page from the top-right corner of the screen, next to the logging out option.
3. Edit Your Information: On the profile page, you will find options to update various details, including:
4. Submit Your Changes: After making the necessary updates, click on the ‘Submit’ button to save your changes.
5. Confirmation: Once submitted, your changes will be processed, and your profile will be updated accordingly.
By streamlining these processes, the system helps maintain clarity and efficiency in managing tenant payments and financial records.
Tenants have a convenient way to access and manage important documents through the portal. Here’s how you can view all shared documents and upload new ones:
1. Access the Documents Tab: Begin by logging into the tenant portal. Once you’re in, navigate to the ‘Documents’ tab located on the panel.
2. View Shared Documents: After clicking on the ‘Documents’ tab, you will be redirected to a page where you can find all documents uploaded by your property manager or landlord. These documents are organized in the ‘Shared Documents’ section for easy access.
3. Upload New Documents: If you need to upload new documents, simply look to the right-hand side of the page. There, you will find the ‘Upload New Document’ section.
4. Manage Your Uploads: After uploading, your documents will also appear on this same page, allowing you to keep track of what you’ve submitted. Additionally, these uploaded documents can be downloaded by your property manager or landlord as needed.
This streamlined process ensures that tenants can efficiently manage their documentation, making communication with property management smooth and effective.
Tenants can easily stay informed about their maintenance requests by navigating to the ‘My Service Requests’ section. Here, they will find a text-box icon located on the right side. Clicking on this icon takes them to a dedicated page where they can view all conversations related to their service request.
On this page, tenants not only have the opportunity to see any new updates provided by the maintenance team but can also add their own comments. This interactive feature ensures that tenants remain engaged and informed throughout the process, fostering clear communication and transparency regarding their requests.
Yes, tenants can easily update their banking details through the portal. To do this, follow these steps:
1. Click on the credit card symbol located at the top of the page.
2. This action will direct you to the payment page, where you can view your credit card and EFT profiles.
3. From this page, you can edit your banking information as needed.
This process ensures that your payment methods are current and accurate, facilitating smooth transactions for rent payments.
Tenants can easily submit new service requests through the portal by following these simple steps:
This streamlined process ensures that your service requests are communicated effectively and addressed in a timely manner.