Tenant Management

Can I make a refund to tenant?

16 views May 20, 2022

How to add Security/Rental, Key and Pet Deposits?

6 views November 30, 2022

How electronic signature process works?

12 views November 30, 2022

Accidentally approved a landlord signature without it being signed

10 views December 1, 2022

Can I create a tenant profile without creating a lease?

18 views December 1, 2022

How to a create profile for multiple tenant(s) in the same lease?

14 views December 1, 2022

How to activate a tenant?

15 views December 1, 2022

How to add a prospect manually?

7 views December 1, 2022

How to change lease start and end date for an existing tenant?

7 views December 1, 2022

How to collect Guarantor signature?

11 views December 1, 2022

How to collect more information about a Guarantor?

15 views December 1, 2022

How to delete a lease?

5 views December 1, 2022

How to download a lease?

8 views December 1, 2022

How to link multiple prospects?

11 views December 1, 2022

How to send electronic signature request to landlord?

5 views December 1, 2022

How to send email to tenant for electronic signature?

5 views December 1, 2022

How to upload existing lease document (new update)?

7 views December 1, 2022

If I renew a tenant lease can I still access tenant’s previous invoices?

3 views December 1, 2022

What happens when a tenant profile is activated?

7 views December 1, 2022

Why can I not change the lease start date in the lease section?

6 views December 1, 2022

How to delete a security deposit?

4 views December 1, 2022

How to download a tenant deposit receipt? (admin and tenant portal)

7 views December 1, 2022

How to edit security deposit?

5 views December 1, 2022

How to TOP UP security deposit?

7 views December 1, 2022

Can I add multiple parking spot for tenants?

8 views December 1, 2022

How to send announcement to a property?

3 views December 1, 2022

Why ‘Delete Tenant’ option is disabled?

10 views December 1, 2022

Can tenant see the notes under Summary or special notes on their profiles?

5 views December 1, 2022

How can I filter Service Request status?

4 views December 1, 2022

How to add a tenant?

17 views December 1, 2022

How to change/assign property and unit for an existing tenant?

9 views December 1, 2022

How to send email or SMS to tenants?

12 views December 1, 2022

How to turn On and Off NSF invoice?

4 views December 1, 2022

How to collect prospect’s consent for tenant screening?

8 views December 1, 2022

How to bulk invite tenant to access the tenant portal?

12 views December 1, 2022

How to download tenant list in excel?

9 views December 1, 2022

How to resend tenant portal invitation for tenants?

11 views December 1, 2022

How to send announcement to tenants?

9 views December 1, 2022

How to create a bill or invoice from service request?

7 views December 1, 2022

How to create a purchase order?

7 views December 1, 2022

How to create a work order or purchase order from service request?

10 views December 1, 2022

How to show and hide tenant information with a vendor?

9 views December 1, 2022

How to update the status of a purchase order?

7 views December 1, 2022

Rental invoices after the move out date

4 views December 1, 2022

How to send work order email to owner?

4 views December 5, 2022

How to disable auto generate rental invoice?

9 views December 5, 2022

How to enable or disable auto pay for a tenant?

7 views December 5, 2022

How to add a tenant credit?

13 views December 5, 2022

How to manually record an EFT or Online payment?

5 views December 5, 2022

How to edit a lease?

14 views December 5, 2022

Different types of communication you can take to communicate with the tenant

5 views December 5, 2022

Does Mi Property Portal send automated messages for overdue rent?

8 views December 5, 2022

FAQ – Prospect Management

8 views December 5, 2022

FAQ – Tenant Related

7 views December 5, 2022

How to add tenant bank account?

12 views December 5, 2022

How to add/remove parking for a tenant?

11 views December 5, 2022

How to automate rent discount for the Tenant?

3 views December 5, 2022

How to change current status of work order?

5 views December 5, 2022

How to change move in date?

5 views December 5, 2022

How to change rental invoice date?

11 views December 5, 2022

How to change tenant login email address?

7 views December 5, 2022

How to delete a security, key or pet deposits?

9 views December 5, 2022

How to delete a tenant?

8 views December 5, 2022

How to delete a work order or purchase order?

7 views December 5, 2022

How to download rent receipts for former tenants?

10 views December 5, 2022

How to download yearly rent receipt (Admin Portal)?

14 views December 5, 2022

How to Implement Rent Increase for a Tenant

21 views December 5, 2022

How to Invite Someone as a Tenant?

12 views December 5, 2022

How To Lock Or Unlock Portal Access

9 views December 5, 2022

How to move out tenant?

13 views December 5, 2022

How to return a deposit?

14 views December 5, 2022

How to return Tenant Credit?

15 views December 5, 2022

How to send different form to tenants?

8 views December 5, 2022

How to upload photo in tenant profile?

3 views December 5, 2022

List of LTB/provincial forms

14 views December 5, 2022

Where can I find the link to Move in/Move out inspection report in the tenant profile?

8 views December 5, 2022

How to download tenant lease list in excel?

12 views December 5, 2022

How to go to another tenant’s profile quickly?

14 views December 15, 2022

Can we create the same invoice for multiple tenants?

7 views December 15, 2022

Can we filter by tenants or vendors?

7 views December 15, 2022

How to update the tenant profile to replace an existing tenant?

8 views January 14, 2023

How to create a tenant for a commercial unit?

3 views February 7, 2023

How can I send a manual form to a tenant?

4 views February 9, 2023

How to apply a rent discount every month automatically?

4 views February 9, 2023

How to duplicate a service request?

7 views February 12, 2023

How to delete a service request?

6 views February 12, 2023

What is the rent increase notification period?

7 views February 12, 2023

How to disable ‘Auto Pay’ for non rental invoices?

8 views February 12, 2023

How to create a new tenant profile for additional tenants?

9 views February 12, 2023

How to make an invoice payment refund?

6 views February 12, 2023