Tenant Management

How to Disable ‘Auto Pay’ for Non Rental Invoices?

43 views November 23, 2023

How to Send Announcement to Tenants?

87 views December 1, 2022

How to Add Parking for a Tenant?

90 views December 5, 2022

How to Add Multiple Parking spots for already Lease Created Tenants

65 views December 13, 2023

How to Activate & Deactivate NSF Invoice through Tenant Management

160 views December 1, 2022

How to Add a Pet Deposit

66 views February 14, 2024

How to Edit Tenant Details

72 views February 2, 2024

How to Delete a Tenant

84 views December 5, 2022

How to Create a Tenant for a Commercial Unit

84 views February 7, 2023

How do I Access the Inspection Report within the tenant management section?

62 views February 9, 2024

How to Communicate with Tenants?

25 views August 21, 2025

How to Refund a Tenant Deposit?

115 views December 5, 2022

How to link multiple prospects?

75 views December 1, 2022

How to Send Different LTB/RTB Notices to Tenant?

114 views December 5, 2022

How to start a Tenant Background Check?

42 views June 4, 2025

How to Transfer Tenant Credit to Tenant Deposit?

49 views November 14, 2023

How to Split Rent Among Multiple Tenants?

81 views March 4, 2025

How can I Activate automatic rental invoice generation for both property and tenant?

126 views February 2, 2024

How to Create a Bill or Invoice from Service Request?

77 views December 1, 2022

How to Collect More Information about a Guarantor?

111 views December 1, 2022

How to Show or Hide Tenant Information from a Vendor?

69 views December 1, 2022

How to Create a Purchase Order?

80 views December 1, 2022

How to Add a Tenant?

213 views December 1, 2022

How to Add Storage for a Tenant?

46 views November 28, 2023

How to Add a Key Deposit?

157 views November 30, 2022

How to Activate a Tenant?

135 views December 1, 2022

How to Move Out a Tenant?

116 views December 5, 2022

How to Bulk Invite Tenants to Access the Tenant Portal?

88 views December 1, 2022

How to Update or Apply Monthly Lawful Rent?

157 views December 1, 2022

How to Create a New Tenant Profile for Additional Tenants?

115 views February 12, 2023

How to Edit/Update Security Deposit Amount in Tenant Management?

131 views December 1, 2022

How to Create a Tenant Profile without Creating a Lease?

121 views December 1, 2022

How to Add Tenant Bank Account?

187 views December 5, 2022

How to Invite Tenant to the Tenant Portal?

139 views November 27, 2023

How to Fill out the Tenant Bulk Upload File

104 views June 23, 2023

How to add a tenant credit?

86 views December 5, 2022

How to Adjust Last Month Rent (LMR) from Tenant Deposit?

205 views December 1, 2022

How to add parking in a tenant profile?

45 views January 22, 2025

Accidentally approved a landlord signature without it being signed

94 views December 1, 2022

How to Top Up Security Deposit/Rental Deposit?

67 views December 1, 2022

How to download Tenant Deposit Receipt?

146 views December 1, 2022

How to use Multipayment in Tenant Management?

47 views February 19, 2024

How to Enable or Disable Auto Pay from Tenant Management?

111 views December 5, 2022

How to Delete an Announcement in Mi Property Portal Dashboard?

33 views December 4, 2023

How to Check if a Tenant has Joined the Tenant Portal or Not?

51 views November 27, 2023

How to Edit/Update Storage for a Tenant?

56 views November 28, 2023

How to Transfer Management Fee to Another Business Property or Account?

35 views October 30, 2024

Notice of intent to enter: How to save the PDF under tenant form history

47 views October 30, 2024

New Feature – Rent Discount as Percent for Tenant

34 views October 30, 2024

How to Undo a Tenant Move Out?

105 views November 14, 2023

How to Set a Rent Receipt with an Option to Choose Address?

60 views November 14, 2023

How to Update previous line items Rent Amount for a Tenant?

50 views November 15, 2023

How to Generate Tenant Account History Report?

44 views November 13, 2023

How to Cancel Move Out from a Tenant Profile?

52 views August 14, 2023

How to Download Yearly Rent Receipt?

97 views December 5, 2022

How to Return Tenant Credit?

91 views December 5, 2022

How to Change/Assign Property and Unit for an Existing Tenant?

80 views December 1, 2022

How to Update a Tenant Move Out Reason?

42 views November 14, 2023

How to Update a Tenant Move Out Note?

65 views November 14, 2023

How to Update a Tenant Moved Out Rating?

38 views November 14, 2023

How to Adjust Tenant Invoice with Tenant Credit?

50 views August 28, 2024

Can I log rental income for ‘Unpaid’ invoices for ‘Moved-out’ tenants?

10 views May 20, 2022

How do I update or delete the last rent increase line item from Tenant Rent History?

77 views November 15, 2023

How to Enable or Disable Auto Pay from Tenant Portal?

114 views December 1, 2022

How can I Download a Pet Deposit Receipt? (Tenant Management)

34 views February 14, 2024

How can I Download a Key Deposit Receipt? (Tenant Management)

45 views February 14, 2024

How to Create a Tenant Invoice from Tenant Management? (Tenant Details Page)

52 views February 14, 2024

How to Create a Rental Invoice from Tenant Management? (Tenant Details Page)

72 views February 14, 2024

How to Download & Send the Notice of Intent to Enter Form in BC from Tenant Management? (Tenant Details Page)

108 views February 14, 2024

How to Download & Send the Notice of Intent to Enter Form in ON from Tenant Management?(Tenant Details Page)

87 views February 7, 2023

How do I Send a One Month Notice to End Tenancy (RTB33) Form in BC from Tenant Management?

148 views February 14, 2024

How can I Send a Ten Days Notice to End Tenancy (RTB30) Form in BC from Tenant Management?

171 views February 14, 2024

How to Apply a Rent Discount every month Automatically from Tenant Details Page?(From Tenant Management)

75 views February 9, 2023

How do I implement Rent Increase for a Tenant from tenant details page? (Tenant Management)

75 views February 14, 2024

How can you check the Tenant Activity Summary within the tenant management section? (Tenant Details Page)

65 views February 9, 2024

How can I check Active Lease Details on the Tenant Details Page? (Tenant Management)

50 views February 9, 2024

How can I check Expired Lease Details on the Tenant Details Page? (Tenant Management)

51 views February 9, 2024

How to Handle Documents on the Tenant Details Page? (Tenant Management)

33 views February 9, 2024

How to Modify Tenant Contact Information in the Mi Property Portal? (Tenant Management Section)

38 views February 2, 2024

How can I Deactivate automatic rental invoice generation for both property and tenant?

83 views December 5, 2022

How to Generate Tenant Credit Liability Summary Report?

41 views February 1, 2024

How to View Transactions from the Pet Deposit Section?

46 views February 1, 2024

How to View Transactions from the Key Deposit Section?

32 views February 1, 2024

How to View Transactions from the Rental Deposit Section?

34 views February 1, 2024

How to Change/Update Lease Start and End Date from Tenant Management? (for an Existing Tenant)

87 views December 1, 2022

How to Upload & Delete Tenant Profile Picture from Tenant Management?

41 views February 1, 2024

How to Edit/Update Pet Deposit Amount in Tenant Management?

33 views February 1, 2024

How to Edit/Update Key Deposit Amount in Tenant Management?

38 views February 1, 2024

How can I Delete Pet Deposits?

36 views February 1, 2024

How can I Delete Key Deposits?

50 views February 1, 2024

How Can I Delete Security/Rental Deposits?

73 views December 5, 2022

How can I compute Deposit Interest and apply it to the tenant’s account?

69 views January 30, 2024

How to Generate an Income by Tenant Report?

35 views January 23, 2024

Rental Invoices after the Move Out Date

61 views December 1, 2022

How to Resend Tenant Portal Invitation for Tenants?

49 views December 1, 2022

How to Delete a Work Order?

34 views January 10, 2024

How to Delete a Purchase Order or Work Order?

44 views December 5, 2022

How to Edit/Update the Status of a Purchase Order?

46 views December 1, 2022

How to Delete a Lease?

47 views December 1, 2022

Lease Creation

66 views December 29, 2023

How to Download Tenant List in Excel?

44 views December 1, 2022

How to Visit Another Tenant’s Profile Quickly?

32 views December 26, 2023

How to Download Tenant Lease List in Excel?

51 views December 5, 2022

How to Download a Lease from Admin Portal?

61 views December 26, 2023

Can I add Multiple Parking Spot for Tenants?

88 views December 1, 2022

What happens when a Tenant Profile is Activated?

52 views December 1, 2022

How to Send Email or SMS to Tenants?

85 views December 1, 2022

How to Save a Certificate of Service for a Tenant in Ontario?

36 views December 4, 2023

How to Send Announcement to a Property?

52 views December 1, 2022

How to Remove Storage for a Tenant?

32 views November 28, 2023

How to Edit Parking for a Tenant?

48 views November 28, 2023

How to Remove Parking for a Tenant?

46 views November 28, 2023

How To Lock Or Unlock Portal Access?

93 views December 5, 2022

How to Invite a Tenant by Email from the Tenant List?

65 views December 5, 2022

How to Check the Status of Invitations of the Tenants on the Tenant Portal?

38 views November 27, 2023

How can I send a Manual Form to a Tenant?

45 views February 9, 2023

How to Turn On and Turn Off NSF Invoice by Property?

50 views November 23, 2023

How to Change Business Logo in Yearly Rent Receipt?

40 views November 13, 2023

What is the rent increase notification period?

51 views February 12, 2023

How to make an invoice payment refund?

40 views February 12, 2023

How to send electronic signature request to landlord?

41 views December 1, 2022

How to collect prospect’s consent for tenant screening?

54 views December 1, 2022

How electronic signature process works?

116 views November 30, 2022

How to Implement Rent Increase for a Tenant

92 views December 5, 2022

How to update the tenant profile to replace an existing tenant?

42 views January 14, 2023

How to change tenant login email address?

60 views December 5, 2022

FAQ – Tenant Related

32 views December 5, 2022

Can I make a refund to tenant?

97 views May 20, 2022

FAQ – Prospect Management

57 views December 5, 2022

Can we filter by tenants or vendors?

57 views December 15, 2022

Can we create the same invoice for multiple tenants?

34 views December 15, 2022

How to go to another tenant’s profile quickly?

55 views December 15, 2022

Why ‘Delete Tenant’ option is disabled?

82 views December 1, 2022

Why can I not change the lease start date in the lease section?

45 views December 1, 2022

Where can I find the link to Move in/Move out inspection report in the tenant profile?

54 views December 5, 2022

List of LTB/provincial forms

92 views December 5, 2022

If I renew a tenant lease can I still access tenant’s previous invoices?

39 views December 1, 2022

How to upload photo in tenant profile?

56 views December 5, 2022

How to upload existing lease document (new update)?

63 views December 1, 2022

How to send work order email to owner?

63 views December 5, 2022

How to send email to tenant for electronic signature?

36 views December 1, 2022

How to manually record an EFT or Online payment?

57 views December 5, 2022

How to edit a lease?

139 views December 5, 2022

How to download rent receipts for former tenants?

39 views December 5, 2022

How to download a lease?

46 views December 1, 2022

How to delete a security deposit?

67 views December 1, 2022

How to change rental invoice date?

47 views December 5, 2022

How to automate rent discount for the Tenant?

42 views December 5, 2022

How to change current status of work order?

53 views December 5, 2022

How to change move in date?

36 views December 5, 2022

How to a create profile for multiple tenant(s) in the same lease?

62 views December 1, 2022

Does Mi Property Portal send automated messages for overdue rent?

30 views December 5, 2022

Different types of communication you can take to communicate with the tenant

32 views December 5, 2022

Can tenant see the notes under Summary or special notes on their profiles?

26 views December 1, 2022