Property managers need to make sure they can trust the prospective tenants to rent their units and one way to do that is to collect and let your prospect submit the name and contact details of their Guarantor. Asking for their Guarantor can also help property managers to decide whether to allow a prospective tenant to rent their property.

Follow the steps below to collect more information about a Guarantor:

• Go to the Prospective Tenants page
• Find the Prospect
• Click their Status
• Scroll to Guarantor Info
• If guarantor info is not provided
  • Click the plus icon
• If guarantor info is already provided and you want to edit/add info
  • Click the down arrow and choose Edit
    
• Input the Guarantor’s name, primary phone number and email address
• Click ‘Submit.’
• Click ‘Send Application’ (to let the guarantor fill out a guarantor information form)
• Review the information listed and click ‘Send Email.’