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home/Knowledge Base/Service Request/How to create a service request from the Admin Portal?

How to create a service request from the Admin Portal?

9 views 0 December 1, 2022 Updated on December 10, 2022 mippsupportadmin

Suppose there are issues with the condition of the apartment that you are renting (such as common issues inside the unit, plumbing problems, no or low heat, and a broken window) or the common areas of the property you are managing. In that case, your tenant can create a service request inside their tenant portal or you can create a service request. The system allows you to communicate with the vendors to relay the issue that your tenants are having.

Follow the steps below to create a service request:

  • Go to Tenant Management > Service Request
  • More Action > New Service Request
  • Select the Property, Unit Number, if the request is viewable for the tenant, Category, Sub Category (Service request category and sub-category is customizable. Contact us if you would like to customize the service request category/sub-category) Summary of the request, and the field to upload photos or documents > Once done, click ‘Submit’ 
  • In the next step, you can update the status of the request, assign, resolve, choose to take no action or reject a service request.
  • To assign a service request, click Assign > you have two options,
    1. Create Work Order (Track work progress, cost, etc.)
    2. Skip Creating Work Order (Assign directly to a vendor)
  • In this example, we are going to use option 1. For the step by step instructions on how to assign a task to a vendor, click HERE
  • After you create a work order, the service request will be automatically created and assigned to a vendor.

 

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  How to create a purchase order?

How to create a work order or purchase order from service request?  

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