The following two options must be set in the property detail page to receive notification(s) at new service request creation or update:

1) Provide a valid property email address, and

2) Check the ‘Email Notification’ box

How to change?

• From the left navigation, expand Tenant Management and click ‘Service Request.’
• Find the property and service request that you would like to change the settings for
• Click the left arrow icon under the Action drop-down menu on the right and click Edit
• On the Summary, click the edit button across the Reference number
• Enter a valid ‘Primary Email’ address
• Check the ‘Email Notification’ box
• Click the blue ‘Save’ icon on that section. You will get a confirmation.