It is important to notify tenants and yourself as a property manager when the payment fails to push through. Here’s how you can turn on this feature inside the portal.

Follow the steps below to turn On failed payment notifications:

• Go to Settings > Online Payment Settings. 
• Click below the Merchant Account For Property Manager or Merchant Account For Individual Property
• After you click it, the settings will show > Scroll down > Tick Yes, if you want to send a notification for failed payments to yourself and do the same to send the tenant a notification regarding failed payments.
• Once done, click ‘Update.’