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home/Knowledge Base/Tenant Portal/What if a tenant cannot change their email address from their account?

What if a tenant cannot change their email address from their account?

5 views 0 December 1, 2022 Updated on December 11, 2022 mippsupportadmin

There are two instances that you need to check if a tenant cannot change their email address from their account:

  • If the tenant is not a registered tenant, you can change the tenant’s email from the ‘Admin Portal. ‘
    > Go to the Tenant detail page.
    > From the Action menu, click ‘Edit Tenant Contact‘.
    > Update the email with a new email and click ‘Save’.
  • If the tenant is a registered user, our back-end teams need to update the email.
    > Send an email to help@mipropertyportal.com
    > Confirm the email address that you want to change and we will send the request to our back-end team after the confirmation.

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