1. You can run a tenant background check in the portal, but first, make sure the prospect is added to the system. Need help? Watch the video on how to add a prospect! Once you’ve added the prospect, head to the Prospective Tenants section

2. Select a prospect’s name to open the Details page

3. Click on the Action dropdown menu. Under this menu, you’ll find an option to send a screening request

4. We partner with SingleKey. View the sample report to see an example. Then, click Let’s Start to proceed

5. You have two options: invite the tenant to provide the missing information or enter it yourself. Click on the Send Invitation option to proceed

6. Either way, when you proceed to the next step, the information provided by the tenant through the rental application will be auto-filled

7. You’ll have the option to choose who will pay – you or the tenant. Select the option that works best for you

8. Once all the information is provided, click Continue

9. After submitting the missing information, either by the prospect or yourself, the report will be available on the tenant’s details page. Simply click on the Action menu to access it