There are instances that a tenant will not accept the first invitation from you, or they will overlook the first invitation to join the tenant portal. Here’s how you can resend the invitation to join.
Follow the steps below to resend tenant portal invitation for tenants:
- Go to Tenant Management > Tenants
- Check the Portal Access status of the tenant
- Choose the tenant that you want to resend the invite > click the Status (Invited)
- Click Action > Re-Send Invite (make sure to provide the tenant’s best email)
- Review the invitation email > ‘Invite.’
- After clicking ‘Invite,’ confirmation message will show that the invitation has been sent
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